Post by joynse33o44 on Dec 5, 2023 0:54:07 GMT -5
If there are many such cases, then this is already a problem for us: either the customer's expectations were formed incorrectly, or we chose the wrong partner. But any complaint is already a reason to take a closer look at who and how customers communicate, exactly what is causing the dissatisfaction. A simple example from personal experience: When we launched an automotive platform, I called an on-site mechanic. He showed up earlier than our agreed time.
Called me during the meeting, walked to the wrong entrance and said if I wasn't there Phone Number List in five minutes, then he was leaving because the parking was already paid for. I just said I don't want to deal with him. Who is wrong? In fact, it turned out I was a difficult client. But it starts with the fact that the owner communicated incorrectly. Therefore, he no longer serves our customers. For example, how do you determine which executor or doctor to refer a client to? In the medical field, we have a unique rating of doctors and clinics that is not based on reviews. We assembled a committee of experts that included medical luminaries, heads of state and business clinics.
We worked with them to develop service quality and treatment ratings. There are many parameters here, the professionalism of the staff and the equipment of the establishment, right down to the presence of coolers and parking. At the same time, if a person needs, say, a cardiologist, we don't say: go to this clinic because it's rated five. We open the list and look for the top cardiology clinics.
Called me during the meeting, walked to the wrong entrance and said if I wasn't there Phone Number List in five minutes, then he was leaving because the parking was already paid for. I just said I don't want to deal with him. Who is wrong? In fact, it turned out I was a difficult client. But it starts with the fact that the owner communicated incorrectly. Therefore, he no longer serves our customers. For example, how do you determine which executor or doctor to refer a client to? In the medical field, we have a unique rating of doctors and clinics that is not based on reviews. We assembled a committee of experts that included medical luminaries, heads of state and business clinics.
We worked with them to develop service quality and treatment ratings. There are many parameters here, the professionalism of the staff and the equipment of the establishment, right down to the presence of coolers and parking. At the same time, if a person needs, say, a cardiologist, we don't say: go to this clinic because it's rated five. We open the list and look for the top cardiology clinics.